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Business Support Representative

July 30, 2013 - August 30, 2013
Location:Grand Rapids, MI
Salary Range:$12/hr
Benefits:Full benefit package
Employment Type:Full Time
Department:Xtend: Member Reach
Description: 

The Business Support Representative is responsible for providing direct support to the Manager of Communication Services.

The Business Support Representative will be responsible for building a strong position within the collective minds of the customers of Xtend Inc. The Business Support Representative develops brand strategies with a holistic approach to communications so that our company's brand touch-points work in harmony to create a favorable perception in the minds of our partners and prospects.

 Business Support Representative will be responsible for the development of collateral materials, daily operational-network and systems support as well as sales and administrative needs of all business units of Xtend.  The primary responsibility of the Business Support Representative is to assure client satisfaction in all areas for all business units.  All duties will be assigned by either the Manager of Communication Services or the President of Xtend.
Duties: 
  1.       Perform all aspects of operational support pertinent to sustain business (Primarily but not limited to Communication Services) as assigned by the Manager of Communication Services
  2.            Assist in training of all essential marketing/member service features of the core data processing platform
  3.       New Client Onboarding and Daily Client Services
  4.       Meet objectives for client retention and new sales
  5.            Training of agents for daily support pertaining to call center initiatives and special project execution.
  6.             Assist in the development and documentation of new initiatives
  7.            Submit all end of month or quarterly reports to the Manager of Communication Services
  8.            Develop and publish collaterals materials in support of Xtend business units
  9.           Assist in the resolution of minor Internal Network & Systems support  
  10.             Perform scheduled security audits for Xtend business units including network, procedures, employee security
  11.        Accept Administrative Assignments given by the Manager of Communication Services or the President of Xtend
  12.         Other duties as assigned by the Manager of Communication Services or the President of Xtend
Qualifications: 
  1.        High School graduate or equivalent is required
  2.        Two-year degree in a business-related field or equivalent work experience is preferred
  3.        Extensive knowledge of credit union operations, regulations and procedures
  4.        Call Center Agent and CU*BASE Skills preferred
  5.        Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person.
  6.        Demonstrate the ability to train staff and clients using phone, web conference as well as in person
  7.        Demonstrate or show willingness to obtain advance knowledge and ability to train employees on key functions of CU*BASE Software, Microsoft Programs and other essential programs
  8.        Demonstrate or show willingness to obtain advance knowledge of Xtension Call Center and Member Reach Processes and demonstrate vested interest in the success of these partners and clients


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