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Client Development Specialist - Level 1

November 27, 2013 - January 31, 2014
Location:Middlebury, VT
Salary Range:$25K- $50k per year based on experience
Exempt/Non-Exempt:Exempt
Benefits:Full benefit package includes health, dental and life insurance, 401K, and Paid Time Off.
Employment Type:Full Time
Department:eDOC Innovations: Client Development
Description:

eDOC Innovations, a national financial services e-Document strategy and consulting firm based in Burlington, VT area, is recruiting an Client Development Specialist with the drive to succeed and the ability to be a productive and positive member of our team. The Client Development Specialist provides the first level of response to our clients. They deliver assistance in a consultative manner that is conducive to resolving the clients' immediate issue while developing future opportunities.

Duties:

The Client Development Specialist will be responsible for handling all incoming client support requests, resolving the issue, or escalating the issue internally as needed. The CDS will also assist in installing, maintaining, training, and supporting clients that utilize the eDOC solutions in-house or in a SaaS environment.

Qualifications:
  • Associates degree in a business or technical field preferred.
  • MySQL / SQL experience desired, other SQL a plus.
  • Knowledge of windows server operating systems and IIS.
  • Prefer min. 1 yr. experience in technology field, imaging technology or credit union experience a plus.
  • Excellent verbal and written communication skills.


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